In keeping our promise to you, below is the new Customer Care logo designed for your use in promoting your organisation as the place to shop for great customer service. The re-branding process will take place over the coming months as we replace the old with the new signifying your continuing commitment to your customers. The new sticker has been designed to compliment the shape of the Journey of Flavour endorsed member stickers for those of you who are endorsed members of both Programs.
New stickers will be printed and distributed to all financial members.
PROMOTION
If you were away on holidays or your Focus Magazine got caught in the big storms at the beginning of the month, you may have missed our first double page spread for the Customer Care Program. Click on the link below to open the pdf.
Focus Magazine November 2011
Apologies to Andrew Carle, Owner of Ezy Video Service for an error in the website address in the Focus promo. Click on the link below to view the correct website.
http://www.lifetimeofmemoriesondvd.com.au/
MYSTERY SHOPPING CAMPAIGN
A large percentage of endorsed businesses have now been mystery shopped with only a small amount left to be done. I have received some great feedback from many of you who have found the reporting process to be most useful in identifying your strengths and weaknesses in customer service.
Once the first round of mystery shopping is completed I will let you know who our "Top Performers" are and those businesses will be promoted as such. If your business is not named in this first round as a "Top Performer", don't despair, you may be identified in the next round.
Some of the feedback we've received from those of you who have been mystery shopped to date include:
"Many thanks for this mystery shop. What a great addition to the Customer Care armory.
Doing great things with the program".
Steve Rose - Animal Doctors
"Thanks for this extremely useful feedback"
Janet Cohen -
Sea Acres Rainforest Centre
"Thanks for instigating business improvements like this for our Hastings
Barbara & Laurie Smith - BALA Vending
It's always great to receive your feedback, positive or not, as it helps us to measure how well we're meeting your expectations. Keep it coming in please.
MEMBERSHIP INVOICES
By now you would have all received your invoices for the first pro-rata year of membership of the enhanced Program. Thank you to those of you who have paid these to date.
IMPORTANT: If you paid your membership fees via direct deposit in the last few days of October and did not enter the invoice number in the description, would you please contact me on 6581 8036 as we don't know who to receipt the payment to.
Please always use the invoice number in the "description" when paying by direct deposit.
Kind Regards and I'll be in touch again very soon.
Rachel Ross
CUSTOMER CARE PROGRAM COORDINATOR