Have you purchased your Tickets? RSVPs due TODAY!

Good Afternoon Everyone,

If you haven't already purchased your tickets to the 5th Customer Care Service Excellence Awards, then NOW is the time to do it!

The taskforce and working party have volunteered many hours of their time to complete what has been an extremely difficult judging process. Nonetheless, finalist and winners have all be decided on and will be announced and celebrated on the night of the awards being Friday, 1st July 2011.

Don't miss out on what is shaping up to be a wonderful night full of opportunity for your business to shine and to support your fellow Customer Care accredited members.

Tickets are available from all Council offices and Panthers front reception.

Gillespie Media have been hard at work filming all of our wonderful nominees in preparation for the evening. 

The Hall of Fame inductees will be revealed and a number of other special little suprises are planned.

Thank you to those businesses who have responded to my call for raffle prize donations.  I do still need some more though.

If you are in a position to offer anything, please let me know ASAP.  I will need a copy of your logo so I can promote your business on the evening of the awards as a supporter.

Don't hold back!   Get your tickets today!

Invitation

Our Category Sponsors

HAVE A WONDERFUL LONG WEEKEND!

Rachel Ross
CUSTOMER CARE PROGRAM COORDINATOR

The 5th Customer Care Service Excellence Awards - Friday, 1st July 2011

Good Morning Everyone,

Well ... the judging has now been completed and finalists and winners chosen!  Oh what a night Friday the 1st of July will be!

Please click on the following links to view your invitation to the 5th Customer Care Service Excellence Awards and a copy of the seating plan for the Panthers auditorium. Tickets are now available for sale at all three Council Offices (PMQ, Wauchope & Laurieton) as well as from Port Macquarie Panthers front desk.

The unveiling of the "Hall of Fame" honour board will take place at the awards for the first time. Inductees will be announced on the evening. Who will they be???

So start planning who you'd like to invite and get your table and tickets organised early. Only 7 weeks to go!

Everyone is welcome!

CCSEAs Invitation (click here)

Seating Plan (click here)

Kind Regards.



Rachel Ross
Customer Care Program Coordinator

THE JUDGING HAS BEGUN ...!

,

Good Afternoon Accredited Customer Care Members

Well, a fantastic effort has been made by all the accredited Customer Care businesses who have entered into this year's Customer Care Service Excellence Awards.  Nominations closed on Friday, 25th March and the standard of nominations has yet again excelled.





THE JUDGING HAS BEGUN!If your business has been nominated for the Customer Care Service Excellence Awards this year, you will be mystery shopped and judged sometime over the coming weeks. Stringent marking criteria is being adhered to by the judging committee making the competition even tougher.


As we had anticipated, the number of entries in the Professional Services category were exceptional, so we now have two Professional Services categories being:


Professional Services - Financial; and
Professional Services - Non Financial

Click on this link to see all 9 categories and their sponsors.

Also presented at the Awards Ceremony is the following:

"Excellence in Service to the Business Community Perpetual Award"

Kindly sponsored by the Holiday Coast Credit Union
(This award recognises the exemplary service of an individual to the business community. The recipient will have made, over the last year, a remarkable contribution to business in Port Macquarie-Hastings. This person will been driven by an overwhelming desire to see this local are continue to develop and to maximise its business potential).

What's new this year?

Inaugural "Hall of Fame" induction ceremony.

An exciting addition to the 2011 awards brings the introduction of the Inaugural Customer Care Service Excellence Awards "Hall of Fame". Accredited business who have participated in and been named the winner of a their relevant category 3 or more times since the inception of the CCSEA's, will be publically applauded and inducted into the Hall of Fame! These businesses will be promoted as "the best of the best" in Customer Care. Who will they be?

Come along to the Customer Care Service Excellence Awards on Friday, 1st July 2011 to find out. Everyone is welcome.

2011 CUSTOMER CARE AWARDS - CATEGORY SPONSORS

Hello Everyone,

As promised earlier today, we have added a "Download Entry Form" button to the Customer Care Awards page on the website. For those of you who would prefer to continue to submit your nominations in the traditional way, by post or email, you now can.

The option is there for you to submit on-line, BUT, please remember that you must prepare your answers prior to going on-line as there is no provision to save a "partly completed" nomination. You will loose your content if you try to. You could prepare your answers in a word document and then cut and paste into the on-line form and this will be safe.

Click here to proceed to both options for submitting your nomination.

As per my email to you all earlier today, I'm very excited to have been inundated with offers from accredited businesses wanting to sponsor categories for the 2011 Awards.

As I have received far more offers than there are categories, I have taken the offers on a "first in, first served" bases as this is the only fair way I can think of doing this.

I have attached a pdf of the successful offers and will invoice those businesses in the near future once the over-all number of categories has been confirmed.

Category Sponsors

I'd like to thank everyone once again for your great support and enthusiasm. 

Kind Regards.

Rachel Ross
Customer Care Program Coordinator

Good Afternoon Everyone,

Thank you to all those who attended the 2nd InSync Networking Function for Customer Care & Journey of Flavour last night. The event was hosted by Modishe at Wauchope. I'd like to thank Bev Watson, Culinare @ Modishe for the wonderful array of food she prepared for all, Kate Thompson, Modishe Espresso and Rex & Carolyn Fowler for their efforts in accommodating everyone on the evening.

Local Bago wine was enjoyed whilst watching a short but fun bit of entertaining magic c/- Troppo Bob!

Thanks to Louise & Jay from Focus Magazine for once again providing the lucky door prize of 1 full page Focus profile on your business. Keep a watch out for this in the May issue of Focus when the new owners of Telegraph Retreat, Roger & Melanie Marshall, take advantage of this opportunity valued at $1,424.50. Congratulations guys!

Thank you also to Bob Knuckey & Christine Lowder of Moisture Cure and again to Bev Watson, Culinare @ Modishe for standing up and giving us all an insight into their hopes, dreams, plans, hurdles, challenges, secrets and successes of customer care.

At these networking evenings if we gain just one thing from the interaction of other members then it has proved beneficial.

For those of you who were in attendance last night, I promised to send a link of the "bloopers reel" from the 2010 Customer Care Service Excellence Awards as we had a bit of a technical (internet) problem with getting it work properly last night.

Here it is.
BLOOPERS REEL!

Stay tuned! I'll be in touch again very soon.

There's so much coming up!

Kind Regards.

Rachel Ross
Customer Care Program Coordinator

IT'S TIME! YOUR CHANCE TO SHINE!

Hello Customer Care Accredited Members,

Nominations for the 5th Customer Care Service Excellence Awards are now officially open!

Don't delay in starting your submission as entries close on 25th March 2011 (just a little more than 6 weeks away).

These awards are assessed in terms of how well the submission addresses the criteria.  This is not a popularity contest but rather an evaluation of the way in which the business and its staff meet service excellence standards and the road to continuous improvement.

Customer testimonials are encouraged as a means of supporting the claims made in the submission.

Click "Annual Service Excellence Awards" to learn about the process.

Before you begin your submission, have a read of some helpful tips and hints on how to make your submission stand out from the rest.

Anyone needing guidance with your submission, please feel free to contact me either by email or call me on 6581 8036.

Feedback, increasing numbers of nominations and attendance levels strongly suggest that the Customer Care Service Excellence Awards is becoming an extremely highly regarded event for this area.

Be sure to keep Friday, 1st July 2011 free to attend the awards evening and showcase how your business excels in Customer Care.

This year is our 5 year milestone so the Awards will be even bigger and better.

Click on the link to view photos of previous awards evenings, winners & finalists.

Although online submissions are our preferred method of receipt, hard copy/posted submissions are also welcome.  Everyone is invited to enter.

I look forward to receiving your submission.


RACHEL ROSS
Customer Care Program Coordinator